Attitude. One word, with a big punch, and some make or break connotations for your career. How many times have you heard people extol an employee for their great attitude, no matter what, or condemn them for having a bad attitude when, by all accounts, the rest of their work performance was fine? Attitude, and other people’s perception of yours, plays a big role in the workplace.

Research suggests that 85% of job success can be “determined by ‘attitude’ and the ‘ability to deal with people,’” according to the Carnegie Foundation. Combine that with our own anecdotal evidence of people’s perceptions, and you can see how important a positive attitude is for any career—but especially in sales, where your “ability to deal with people” is critical.

Attitude in Job Interviews

Attitude is also a major factor when interviewing for a job, in any industry. Knowing all this, it seems logical that anyone pursuing a career in sales would invest in some sort of “attitude adjustment,” but that’s where it becomes tricky. What qualifies as a legitimately “bad” attitude, and what can be chalked up to personality differences? Can you be realistic, or even pessimistic, and maintain a good attitude?

We’ve all heard horror stories of customer service representatives who put their company to shame and inspire nothing but laughs at what they call “service.” But everyone has bad days, head colds, breakups and personal problems. The difference between a great salesperson and an average one really does come down to attitude: who is able to rise above a bump in the road, and who cannot.

Fake It ‘Til You Make It

You don’t have to be an Oscar winning actor to succeed at work, even when you’re having a bad day. You just need to put things in their place and focus. Bringing your personal life to work can be beneficial when it allows you to connect with customers, but on a bad day, you may need to focus just on the 9 to 5. Prioritize, organize and by all means, slap a fake smile on your face—it really can help. Then take a deep breath, and focus.

The ability to segment two parts of your life in order to regroup and refocus on one will help tremendously on bad days, but it can also have residual effects on everyday performance, giving you the edge you need. When you’re able to put yourself aside and focus on the person you’re talking to, you can’t help but do a better job. Whether you’re in sales, customer service or hospitality, people like to feel that they are the center of attention. And when you give them that sense, you’ve automatically done your job a little bit better.

Try it out: give yourself a mini attitude adjustment, and see your performance improve.

People have a lot of varied opinions on the state of the economy, but the one constant is that everyone has seen its impact on their business in some way. Now, this leads many to “batten down the hatches,” so to speak, and ride out this downturn. But that is not always the best course of action, and when you’re in the sales industry, it could mean disaster. I’m serious when I say that a strong salesforce should always be your top priority. Always.

To Be the Best, You Need to Hire the Best

It may sound trite, but your company is really only as strong as your weakest link. If you consistently hire the best, brightest and highest performing sales people, your weakest link will still be far stronger than that of your competitors. Now, in order to get and keep these superstars, you need to distinguish yourself from the pack. Think about what you would want someone to say sets you apart, or why they like working there. Then make sure that is a reality for every employee, especially when times are tough. Everyone is nervous; show your employees how much you value them.

Keeping the best all for yourself is a great strategy, but it requires finding them—and that’s where a professional sales recruitment firm can make all the difference. Sales recruiters have an extensive knowledge of candidates, the job market, and the sales industry. You may know your business inside and out, but it’s tough to keep up with everyone else out there; this is where a seasoned sales recruiter can really prove their worth.

Ongoing Recruiting Requires Ongoing Marketing

Somewhat of a chicken-and-egg situation, attracting the best and brightest is much easier if you already have a reputation for hiring the best; everyone will naturally want to work for or with you. But, if you’re still building a reputation, you can fake it with some marketing savvy—and a qualified recruiter can go a long way to helping you in this arena. Developing a strong marketing campaign will lead to a pipeline of qualified candidates, allowing you to pick and choose who will help you become the company you envision in the future. Honestly explain your goals to both recruiters and candidates, and commit to building that future with your employees.

Blindly hiring candidates just to beef up your numbers is a short-term fix that will backfire; you need to recruit, not just hire. Make sure each prospect is the right fit, and will improve your company or help you reach your goals. Be picky, and insist that candidates be candid with you. What does each party want out of the arrangement, and how can you help each other?

We hear over and over again that job seekers feel that employers have the upper hand right now, and that puts you at a great advantage—but perhaps not the one you think. The best will obviously rise to the top, but you need to be in a position to hire them. Again, it’s tempting to stop hiring, low ball candidates or hire whatever you can get, but this will set you up for failure in the not-so-distant future. Work with a recruiter—as well as existing employees—to make sure that you are making smart decisions for the long-term.

Sales recruiting is obviously about sales, but in many ways, it’s also about marketing--as a job seeker, a recruiting agent or company. Selling yourself, even if your job is in sales, takes a certain finesse, particularly when times are tight. And this hold true whether you want to market yourself as a potential hire, your candidate as a recruiting agency, or your brand as a company.

It’s no surprise that job seekers need to market themselves, both to a recruiter and to hiring managers or other people along the interview process. By extension, recruiters often need to help sales candidates by selling them in a slightly different way. But recruiters can and should sell themselves, and therefore their candidates, by focusing on the right kind of marketing for their recruitment process and track record. Companies aren’t exempt either; they need to work with a recruiter to create a triple-win situation.

Here’s some advice for all parties that will lead to better candidates, more accurate placement and higher job satisfaction all around.

Be Professional

You’d be surprised at how often professionalism flies out the window when dealing with hiring, even among those looking for a new job. Everyone involved in the hiring process should use polite conversation, and job seekers especially should be sure to dress the part; casual attire may fly for those who work there, but you need to impress at an interview. And please, refrain from slamming companies on social networking sites; it will come back and bite you. Same goes for interviewers and recruiters; never trash other candidates.

Be Honest

Honesty may seem counter-intuitive to traditional marketing advice, but it plays right into the need to be professional at any and all levels of a job search, no matter what side you’re on.  Job seekers, be upfront and honest about your resume and experience; never lie to fill in the gaps. Likewise, HR people need to provide accurate job descriptions and requirements. As for recruitment agents, we often have an insider perspective into companies where we’ve placed people, and that feedback is valuable to both applicants and hiring managers.

Be Promotional

If you’re in sales, this goes without saying, but it holds true in any interview situation, and on both sides of the table. And while it may be your job to sell for the company you want to work for, or to sell your candidate to the HR manager, you often need to sell yourself first. The trick is to demonstrate your skills and abilities without bragging or inflating them; see the above two pieces of advice if this is unclear. Examples and track records work great here to prove your point. If you’re just starting out, doing your homework can go along way to tailoring your pitch to exactly what they need.

The bottom line? To be in sales, you need to be able to market. At least yourself. And whether that means building a reputation as a recruiter with great placements, earning the esteem of recruiters with the badge of a “great place to work” or showcasing yourself as a necessity for your next employer, sales and marketing skills go hand in hand.

In dealing with a recession, it’s can be difficult to look on the bright side of a not-always-promising economy and job market. But recent studies provide some hope, and helpful advice, for both job seekers and recruiters.

The good news: this will end. The bad? No one’s quite sure when. But what we do know is the recession will have lasting effects on employers and job seekers. Sounds like a no-brainer, but a lot of the changes we see coming out of this economic climate are leading to good lessons and even better tips for employers

and employees alike.

Become a Rockstar.

Figuratively, not literally, of course. The best and the brightest stand out, time after time, and are worth hiring even when budgets are tight. In fact, many have speculated that tough times are the perfect opportunity to reach for a rockstar—with greater competition than ever and a more level playing field, you want the best working for you. And having one amazing talent is better than three mediocre workers. Be that rockstar, in whatever field, and you’ll greatly increase your hiring advantage.

Market Yourself.

While you’re working on this rockstar status, also called professional development, you should start thinking about how to stand out from the crowd. Even if you far outshine all the other applicants in terms of skills and ace every interview, you need to make sure your name gets noticed before they meet you. That means marketing yourself. Spruce up your résumé, use social media and be a little adventurous. Do your homework, check out the company culture, and then find a way to sell yourself specifically to them. Get creative.

Aim for the Future.

Outside of working for yourself, which can be tough to do, the next biggest business and hiring growth will occur in medium-sized businesses.



So plan ahead and look for companies that have optimal growth potential and hiring power as things begin to look up. And above all else, keep working on your “personal brand” and making yourself the best, and easy, choice in your field.

Sales recruiting is a unique profession because of the wide array of innate traits and learned skills required to be successful. It can be a difficult field to get into, and even more difficult to excel and last at, because of certain requirements that simply cannot be taught. This also makes it a very competitive field, which means you have a lot of options when choosing a sales management recruiter.

However, if you’re not used to working directly in the recruitment field in can be difficult to know what to look for when shopping around for different firms. Recruiting sales people can take time, and you don’t want a recruiter to rush a potential hire, but you don’t want to waste time either. When you start looking at upper level positions and need a sales management recruiter, the stakes are higher and the process can quickly become more complicated.

Recruiting sales people for entry or mid-level positions is different than recruiting for sales management; a recruiter looking for senior positions needs to put a lot more time and effort into finding the right candidate(s) because of the nature of the position. This is true in every industry; the higher up the position, the more skills and experience are required, which means fewer applicants meet the necessary requirements. It can also take more to entice an upper level executive or manager to consider leaving their comfort zone to move to a new company.

Because of the importance of a management position, and the differences between recruiting sales people and recruiting sales managers, you need to be especially careful when choosing a sales management recruiter. There are a few things you should look for when comparing sales management recruiter or firm:

Track Record

Overall, how are they at recruiting sales people and placing employees at all levels? This is a good first indicator of work ethic and will give you an idea of how the recruiter or firm will work for you.

Management Placement History

Do the employees that they find stick around? A good sales management recruiter should know how their recent placements are doing and hopefully has a proven record of how long previous placements lasted so you know what to expect.

Guarantee

Are you protected if the new hire doesn’t work out for some reason? Most agencies guarantee their placement for a certain amount of time in case the new hire doesn’t meet expectations.

These are just some basic guidelines to get you started, and they can be applied whether you are looking for someone to work on recruiting sales people or trying to find a sales management recruiter. Make sure you do your homework and don’t be afraid to ask questions. Happy hiring!